Customer Service

Shipping & Delivery:

Exchange Rate:The daily Canadian dollar exchange rate is applied to your order. The rate charge to you is a guaranteed amount which will not change once you accept an order. You will see the guaranteed cost of your order in Canadian dollars prior to entering your credit card number.

Please enter your province/state, postal/zip code and country and we will calculate your shipping rates.

Out of country orders may be subject to import duties and taxes. Please contact your local customs office for more information regarding applicable import duties.  Standard delivery within 7 business days. Please allow 1 to 2 business days for order processing. 

Standard delivery within 7 business days. Please allow 1 to 2 business days for order processing.

Returns & Replacements:

For any returns and or replacements or to exchange an order please contact retail services at Retail@bcferries.com for assistance.

Ordering:

Please follow the directions online to place your order. If you have any questions regarding our Gift Certificate product contact CustomerService.Support@bcferries.com.  If you have any questions regarding retail items please contact Retail@bcferries.com.

Payment:

Please follow the checkout process.  We gladly accept Visa, Mastercard and American Express.